1. Mandatory consumer rights
Nothing in this policy limits a refund, cancellation, withdrawal, repair or other remedy that cannot be excluded under the law that applies to you. If local law or the payment provider’s buyer policy gives you greater protection, that protection applies.
2. Who processes the refund
Refunds are processed according to the payment provider and transaction terms shown at checkout and on the receipt, normally back to the original payment method. Use the receipt or subscription-management link sent after purchase, or contact PrintReadies support and we will help investigate.
3. Subscription cancellation
You may cancel a monthly subscription at any time. Cancellation normally takes effect at the end of the current paid billing period and prevents future renewal charges. Unless applicable law or the buyer policy requires otherwise, unused time and unused monthly credits are not automatically prorated. Monthly credits end when the subscription ends; separately purchased permanent credits remain.
4. One-time frame packs and permanent credits
Frame packs provide immediate digital access to reusable size tools. Permanent credit packs add a digital processing balance to your account. Refund eligibility depends on applicable law, the payment provider’s buyer policy, whether access or credits were delivered and used, and whether the product was defective or materially different from its description.
5. Technical failure and non-delivery
Contact us if any of the following occurs:
- payment completed but the frame pack or credits were not delivered;
- a new paid run deducted a credit but produced no usable downloadable result;
- the delivered file is corrupted or materially fails the service description; or
- a duplicate charge occurred.
We will investigate and, where appropriate, restore access, return the affected credit, reprocess the file, provide a usable replacement, or approve the applicable refund. A refund is available where required by law or where a material technical defect cannot be resolved.
6. Digital content and withdrawal notices
Some countries provide a cooling-off or withdrawal period for digital content or services. Those rights vary. In Taiwan, certain customized digital supplies, non-physical digital content or online services may fall within a statutory exception only when the legal conditions—including advance notice and any required prior consent before immediate supply—are met. This policy does not by itself waive any right.
7. Print results
PrintReadies sells digital preparation, not a physical print. Differences caused solely by a print provider’s color profile, equipment, ink, material, scaling or production settings are generally outside our control. This does not affect remedies where the digital file itself is defective or materially not as described. Review the limitations on the PrintReadies before ordering a physical print.
8. How to request help
Email support@printreadies.com or use our Contact. Include the account email, transaction date, receipt or transaction identifier, project identifier if applicable, and a short description. Do not send a full card number or password. We aim to acknowledge requests within two business days.
9. Refund timing and access
Approved refunds are normally returned to the original payment method. Bank processing time varies. Access to the refunded product or the corresponding credits may be removed. A subscription can still be canceled to prevent future billing even when a past charge is not refundable.
10. Payment-provider policy and updates
Transactions are also subject to the refund and buyer terms of the payment provider identified at checkout. We may update this page as products, providers or law change; the effective date above identifies the current version.